Privacy Policy

Privacy Policy

This Privacy Policy explains how we collect, use, and protect personal information when you visit our website, place an order, contact us, or use our services. It should be read together with our Cookie Policy and any privacy settings available on our website.

Information We Collect

We may collect information you provide directly, including your name, email address, phone number, billing address, shipping address, order details, payment status, and communications with us.

For product fitment confirmation, installation assistance, or after-sales support, you may provide vehicle information, product photos, videos, and installation details. Please avoid including unnecessary personal information in photos or videos.

When you use our website, SHOPLINE and our service providers may collect device and browsing information, such as your IP address, browser type, device information, pages viewed, referral source, approximate location based on IP address, and interactions with the website. This information may be collected through cookies, pixels, and similar technologies.

How We Use Your Information

We may use your information to:

• Process payments, confirm orders, and deliver products.

• Send order confirmations, shipping updates, and service communications.

• Provide customer support, fitment assistance, technical support, returns, refunds, and warranty services.

• Prevent fraud, protect the security of our website, and maintain business records.

• Improve our website, products, customer experience, and store operations.

• Send marketing emails, promotions, or product updates when you choose to receive them.

• Measure the performance of our advertising and show more relevant advertisements.

Analytics and Advertising

We may use third-party analytics and advertising tools, including Google Analytics, Google Ads, Meta Pixel (Facebook Pixel), and similar services. These tools may collect information about your device, browsing activity, pages visited, website interactions, and approximate location based on your IP address.

We may use this information to understand website traffic, improve our website and products, measure advertising performance, create audiences, and show more relevant advertising on platforms such as Google and Meta. These providers may use cookies, pixels, and similar technologies in accordance with their own privacy policies.

Who We Share Information With

We share personal information only when necessary to operate our store and provide services. This may include SHOPLINE, payment providers, shipping and fulfillment partners, customer support tools, website-security providers, analytics providers, and advertising partners.

These service providers receive information relevant to their services, such as processing payments, fulfilling and delivering orders, responding to customer inquiries, preventing fraud, analyzing website traffic, or measuring advertising performance. We may also disclose information when necessary to protect our rights, prevent fraud, respond to lawful requests, or support a business transaction.

Cookies and Your Choices

Our website may use cookies, pixels, and similar technologies to operate essential website functions, remember your preferences, analyze website traffic, and improve advertising relevance.

You can manage or disable certain cookies through your browser settings or through cookie preferences available on our website. You may also manage advertising preferences through the settings provided by Google, Meta, or other relevant platforms. Disabling optional cookies may affect some website features, but will not prevent essential functions such as checkout and order processing.

International Data Processing

We operate from China. SHOPLINE, payment providers, shipping partners, analytics providers, and other service providers may process your personal information in countries or regions outside your country of residence.

By using our website and services, you understand that your information may be transferred to, stored, or processed in other countries or regions where our service providers operate.

Data Retention and Security

We retain personal information only for as long as reasonably necessary to process orders, provide customer support and warranty services, meet business, accounting, and record-keeping requirements, resolve disputes, and maintain our services.

We use reasonable technical and organizational measures to protect personal information. However, no online system can guarantee absolute security. Please keep your account credentials confidential and contact us promptly if you believe your information has been used without authorization.

Your Privacy Requests

Depending on your location, you may request access to, correction of, or deletion of your personal information. You may also unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us.

Contact Us

If you have questions about this Privacy Policy or would like to submit a privacy request, please contact us:

Email: dhaasupport@outlook.com