Returns and Refund Policy

Return, After-Sales, Order Cancellation and Installation Policy

This policy applies to automotive lights and related products purchased through our store. It explains fitment confirmation before purchase, order cancellations, after-sales support, and installation requirements. We aim to provide clear, efficient, and reasonable support to every customer.

Fitment Confirmation Before Purchase

Vehicle compatibility may vary depending on the make, model, year, trim level, headlight version, connectors, and original vehicle wiring. To help avoid purchasing an incompatible product, please contact our customer service team at dhaasupport@outlook.com before placing your order if you have any questions about product models, installation, or vehicle compatibility.

When contacting us, please provide as much information as possible, including your vehicle make, model, year, trim level, photos of the original headlights, connector photos, or vehicle identification information. Issues caused by fitment, trim, connector, or wiring differences that were not confirmed before purchase are generally not considered product quality issues.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible at dhaasupport@outlook.com and include your order number.

Orders may be cancelled before shipment, and we will assist with cancellation and refund processing. Once an order has been shipped and entered the delivery process, it generally cannot be cancelled.

If a package is refused, left uncollected, intercepted, or returned at the customer’s request for personal reasons, the customer is responsible for any shipping, interception, return shipping, storage, or other related costs. These situations are not considered product quality issues and are not eligible for a refund, replacement, or compensation.

Returns and After-Sales Support

We do not offer returns for change of mind. Returns, replacements, or refunds are generally not available for non-quality-related reasons, including changed preferences, incorrect purchases, no longer needing the item, failure to confirm fitment before purchase, or vehicle incompatibility.

If you receive an item with a product defect, shipping damage, missing parts, an incorrect item, or an item that clearly does not match your order, please contact us as soon as possible at dhaasupport@outlook.com. To help us review and resolve the issue efficiently, please provide:

• Your order number and purchaser information
• Clear photos of the product and packaging
• Photos or videos clearly showing the issue
• A detailed description of the problem
• If the product has been installed, photos or videos of the installation process, wiring, and the product after installation

After review, we will provide an appropriate solution based on the specific situation. This may include technical support, replacement parts, a replacement product, return arrangements, or a refund where appropriate.

For confirmed product defects, shipping damage, or shipping errors, we will cover reasonable return shipping costs and provide return instructions. Please do not return a product or purchase a return label before contacting us and receiving confirmation. Costs incurred without prior confirmation may not be reimbursed.

Professional Installation Requirement

Automotive lighting products involve vehicle electrical systems, lighting performance, and driving safety. To help ensure correct operation and allow for accurate troubleshooting if needed, we strongly recommend installation by a professional automotive repair shop, customization shop, or experienced technician.

Before installation, please confirm the product model, vehicle compatibility, connector type, wiring connections, voltage requirements, and installation location. Please read the product instructions carefully. We also recommend inspecting the product and performing a basic power test before installation, while keeping photos or videos for your records.

Problems, damage, or losses caused by self-installation, non-professional installation, incorrect wiring, cutting or modifying the vehicle’s original wiring, using incompatible harnesses or electrical components, abnormal voltage, or failure to follow the instructions are generally not considered product quality issues. We cannot cover removal costs, repair costs, labor charges, vehicle damage, or other related expenses arising from these circumstances.

Situations Not Considered Product Quality Issues

The following situations are generally not considered product quality issues:

• Failure to confirm fitment before purchase, resulting in incompatibility with the vehicle model, year, trim, connector, or original wiring.
• Damage or malfunction caused by improper installation, incorrect wiring, disassembly of the product, or modifications to the product or original vehicle wiring.
• Problems caused by incompatible controllers, wiring harnesses, power supplies, or other external components.
• Damage caused by abnormal voltage, short circuits, water exposure, collisions, misuse, improper cleaning, or other external factors.
• Minor cosmetic wear from normal use or reasonable variations that do not affect the product’s core function.
• Problems caused by failure to follow product instructions or the recommendations of a professional technician.

Contact Us

If you have any questions about product fitment, installation, order status, or after-sales support, please contact us:

Customer Support Email: dhaasupport@outlook.com

Please include your order number, product name, vehicle information, and a description of the issue in your email. Clear photos or videos will help us provide faster support.

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